Privacy Policy

1. Company Information

This Privacy Policy applies to Noventrix Multiservice Group LLC, a company registered in the state of Wyoming, United States, operating commercially under the brand name NovaVida Naturals.

Registered Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States.
Contact email: info@noventrixgroup.com

2. Information We Collect

We may collect and process the following personal data:

• Name — provided when you contact us or interact with our services.
• Phone number — provided when communicating via WhatsApp or other channels.
• WhatsApp message history — messages exchanged through our WhatsApp Business platform.
• Email address — when provided for inquiries or communications.
• Order and transaction information — when making purchases through our platforms.

3. How We Use Your Information

The personal data we collect is used exclusively for the following purposes:

• Customer support: To respond to your inquiries, provide assistance, and resolve issues.
• Product information: To send relevant information about our products and services.
• Order processing: To manage and fulfill product orders.
• Service improvement: To enhance the quality of our customer interactions and services.

4. WhatsApp Business API

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. Your information is used solely for the purposes described in this policy. We may share data only when required by law, legal process, or government request.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights — Data Deletion

You have the right to request the deletion of your personal data at any time. To submit a data deletion request, please:

• Send an email to info@noventrixgroup.com with the subject line "Data Deletion Request".
• Include your name and the phone number or email associated with your account.

We will process your request within 30 days of receipt. For more details, please visit our Data Deletion Instructions page.

8. Cookies and Tracking

Our website may use basic analytics and functional cookies to improve user experience. These do not collect personally identifiable information unless you voluntarily provide it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: